Effective Date: February 16, 2026
Last Updated: February 16, 2026

Maximus Rigopoulos (d.b.a. Rigo Detailing) (“we,” “us,” or “our”) is committed to protecting your privacy and safeguarding your personal information. This Privacy Policy explains how we collect, use, disclose, and protect personal information in accordance with applicable Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA), and Canada’s Anti-Spam Legislation (CASL) for electronic communications. It also addresses requirements for SMS/text messaging compliance, including A2P (10DLC) standards where applicable.

By using our website, booking our mobile or shop car detailing services, or communicating with us, you agree to the terms of this Privacy Policy.

1. Information We Collect

We may collect the following types of personal information:

• Contact Information: Name, phone number, email address
• Vehicle Information: Make, model, year, condition (as required for detailing services)
• Billing & Payment Information: Invoices, transaction details (payments are processed by third-party providers such as Square; we do not store full credit card details)
• Booking Information: Appointment dates, service selections, notes or preferences
• Communications: Emails, text messages, or messages sent through our website, booking system (Urable), or social media
• Website Data: IP address, browser type, pages visited, and basic analytics data via cookies or similar technologies

We do not collect sensitive personal information beyond what is necessary for our services.

2. How We Use Your Information

We use personal information to:

• Provide and manage premium car detailing services (interior, exterior, full details, paint correction, nano ceramic coating, paint protection film, engine bay cleaning, mobile detailing)
• Schedule, confirm, and remind you of appointments
• Process payments and send invoices or receipts
• Communicate with you about services, updates, or promotions
• Improve our services and customer experience
• Comply with legal and accounting requirements

We only collect and use information that is necessary for these purposes and in accordance with PIPEDA.

3. SMS / Text Messaging Program (A2P & CASL Compliance)

We use SMS to enhance your experience with Rigo Detailing’s mobile and shop services in the Greater Toronto Area.

Description of SMS use cases: By opting in, you consent to receive text messages including: • Appointment confirmations, reminders, and rescheduling notices (transactional) • Service updates related to your detailing (e.g., ceramic coating maintenance tips) • Promotional offers and specials (e.g., seasonal packages, loyalty rewards, PPF or nano ceramic discounts) • Occasional feedback requests

Message frequency varies (typically 1–4 messages per month, but can be more or less depending on your bookings and our campaigns).

Message and data rates: Standard message and data rates may apply. Check with your wireless carrier for details.

Carrier liability disclaimer: Your wireless carrier is not liable for delayed or undelivered messages.

Opt-in details: You may opt in by entering your phone number on our website forms/Urable booking system and checking the consent box, or by texting a keyword (e.g., “JOIN” or “DETAIL”) to our number. This provides the express consent required under CASL for commercial electronic messages and PIPEDA for personal information handling.

Opt-out instructions: To stop receiving SMS messages at any time, simply reply STOP to any message we send. We will confirm your opt-out within 24 hours. For help, reply HELP. You can also contact us directly (see below).

Age restriction: Our SMS program and services are intended for individuals 18 years of age or older. By opting in, you confirm you meet this requirement.

For full details on how we handle your mobile information, please see the sections below and our overall policy.

4. Consent

By providing your personal information to Rigo Detailing (including via forms or SMS opt-in), you consent to its collection, use, and disclosure as described here. Consent is informed, ongoing, and can be withdrawn at any time (subject to legal or contractual restrictions) by contacting us or replying STOP to texts. We obtain express consent for promotional SMS/CASL-covered messages.

5. Disclosure of Information

We do not sell or rent your personal information.

We may share your information only when necessary with:

• Payment processors (e.g., Square)
• Accounting or legal professionals
• Service providers (e.g., Urable booking system, website host, SMS platform) under strict confidentiality
• Authorities if required by law

Mobile information sharing statement (A2P compliance): No mobile information will be shared with third parties or affiliates for marketing/promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties, except for aggregators and providers of the Text Message services (such as our SMS platform and carriers). All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties, excluding aggregators and providers of the Text Message services.

6. Data Security and Handling

We take reasonable physical, electronic, and administrative safeguards (encryption where possible, access controls, secure platforms) to protect your personal information from loss, theft, unauthorized access, disclosure, or breach, in line with PIPEDA.

No system is 100% secure. In case of a breach, we will notify you and the Office of the Privacy Commissioner of Canada as required by law. We retain data only as long as necessary or legally required.

7. Cookies & Tracking Practices

Our website may use cookies, pixels, or similar technologies for functionality (e.g., remembering preferences), analytics (to understand traffic and improve services), and basic remarketing.

You can manage or disable cookies through your browser settings. If we use a consent banner, it will provide granular controls. Embedded content from other sites may set additional cookies.

8. Access, Correction, and Your Rights (PIPEDA)

You have the right to:

• Access your personal information
• Request corrections if inaccurate or incomplete
• Withdraw consent (including for SMS)
• Challenge our compliance

To exercise these rights or file a complaint, contact us (below). We respond within 30 days (or as required). If unsatisfied, you may complain to the Office of the Privacy Commissioner of Canada (opc.gc.ca).

9. Third-Party Links & Retention

We retain information only as long as needed. Our site may link to third parties—we are not responsible for their privacy practices.

10. Changes to This Privacy Policy

We may update this policy. Changes will be posted here with a new effective date. Continued use means acceptance.

11. Contact Us

If you have questions about this Privacy Policy or how your personal information is handled, please contact:

Rigo Detailing
Richmond Hill / Stouffville, Ontario
Email: Info@rigodetailing.ca
Phone: 647-400-6629

This Privacy Policy is intended for general informational purposes and does not constitute legal advice.